* You are viewing the archive for the ‘service’ Category

Converting the CRM 2011 Customer Portal to use Forms Authentication and the ASP.NET SqlMembershipProvider

Richard May 09, 2011 CRM 2011, sales, service Comments Off on Converting the CRM 2011 Customer Portal to use Forms Authentication and the ASP.NET SqlMembershipProvider

Tags: , , ,

Out of the box, the CRM 2011 Customer Portal is integrated with LiveID authentication.  While this is a great example of an integrated authentication provider, it may not be the ideal solution for your business and it’s certainly a tricky configuration to get working in your debug environment.  All is not lost. It’s a very simple process to convert the out-of-the-box Customer Portal to use Forms Authentication and the SqlMembershipProvider.

Continue Reading

e-commerce working for your business

Richard January 03, 2011 b2b, CRM, CRM 2011, ecommerce, marketing, sales, service, Social Media Comments Off on e-commerce working for your business

Tags: , ,

The buying and selling of goods and services over the internet (commonly known as e-commerce) allows you to carry out business with your customers 24/7/365 without the barriers of time or distance.

Predictions for 2011 show a dramatic increase in the number of online purchases. The downturn in the economy has resulted in customers being more “bargain savvy” than ever before, spending time to research, compare and identify the best price possible. An increase in the number of mobile and tablet devices in use mean that access to the internet is simpler than ever pushing the number of online purchases to an all time high. Continue Reading